Frequently asked questions
Short, honest answers. If something isn't covered here, contact support.
Do I need an account to start a request?
No. You can choose a category, describe the problem, add photos, pick a time and enter the address first. You create an account at the last step so you can approve the estimate, message your professional and track the job — everything you already entered is preserved.
Are the prices on the site final?
No. They are typical labor ranges for standard or minor repairs. Materials, permits, diagnostics and major replacements may cost additional amounts. You receive an itemized estimate before work begins and nothing starts until you approve it.
Who buys the parts?
Your professional identifies what's needed and sends you an itemized material list. Once you approve it, they pick up the materials and the receipts stay attached to the job.
When am I charged?
After the work is marked complete. You then get a final itemized bill and can download a PDF receipt.
Can I cancel or reschedule?
Yes. Cancel from the job page before the visit. A cancellation fee may apply for late cancellations — see the cancellation and refund policy.
Is my address shared right away?
No. Your address stays private until a professional is assigned to your job.
Is Pix2Fixed an emergency service?
No. For a gas leak, fire, flooding, exposed electrical hazard or any immediate danger, call 911, your utility provider or the appropriate emergency service.