Cancellation and refund policy

You can cancel from the job page at any time before the visit begins. If you cancel before a professional has been dispatched or materials have been purchased, there is no fee.

Materials you approved and that have already been purchased are charged to you, since they were bought for your job. Unpurchased items on an approved list are simply dropped when you cancel.

• Open a support case from your account or contact support with the job details.
• An administrator reviews the job history, photos, estimate and payment record.
• Approved refunds are issued against the original payment and appear on the job's receipt.
• Refunds are reviewed manually — we do not automate this.

If the completed work does not match the approved estimate, tell us before or after payment. We will look at the before-and-after photos and the material list, and we can arrange a return visit, a partial refund or a full refund depending on what we find.